List of tickets not getting

// Detailed description of issue.
I am having problem fetching the ticket list when i call the function of


// If problem, please fill out the below. If question, please delete.
// What version of the SDK are you using?

[Reproduction Steps]
// Please provide reproduction steps and, if possible, code snippets.

Ticket.getAllTickets(10, (tickets, error) => {
if (error) {
// Handle error.
console.log(“ticketList”, tickets);
// offset += tickets.length; for the next tickets.
// Implement your code to display the ticket list.

// How frequently is this issue occurring?

[Current impact]
// How is this currently impacting your implementation?

Hello @dasimems

What is the issue you are facing when you try to use getAllTickets? Are you receiving any errors?

Note: To use the getAllTickets method, the Desk JavaScript SDK version should be 1.0.21 or higher.

Please refer: Ticket | Desk JavaScript SDK | Sendbird Docs


Here is the version i’m using
“sendbird”: “^3.1.33”,
“sendbird-desk”: “1.0.21”,

The problem i’m facing is, when i create a ticket and i send a message to that ticket, on my dashboard, i would have the pending ticket, just like a have 3 pending ticket right now. Trying to get all ticket now, it returning an empty array which is not suppose to be. I also observe on my network tab that, everytime you try the getAllTickets, it hit two request, one for the ticket and the other for groups. Ca