Query list ticket error 500

Sendbird Desk
,
1

[Problem/Question]
I used Platform API to get list ticket of sendbird_id and agent. But i got error 500.
Endpoint:
https://desk-api-{{APP_ID}}.sendbird.com/platform/v1/tickets?agent=id&sendbird_id=userid

Response:

<!doctype html>
<html lang="en">

<head>
	<title>Server Error (500)</title>
</head>

<body>
	<h1>Server Error (500)</h1>
	<p></p>
</body>

</html>

[Frequency]
100%

[Current impact]
Cannot fetch list ticket

Screenshot 2023-05-15 233207
Screenshot 2023-05-15 2332071004×771 44 KB

2

It seems i sent wrong agentId.
But the api should catch the 500 error with json format.

3

Hello @zdungx, and welcome to the Sendbird Community!

Thank you for letting us know, I have raised a request to our engineering team to have this looked at.

5

Hello @zdungx,

Our engineering team has deployed a fix to display the correct error message when an invalid parameter is passed.

6

thank you so much @Ian