No Incoming Calls or Foreground Push Notifications Received

Sendbird Voice/Video Calls React Native
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[Problem/Question]
We were able to make video calls successfully at the start of our development phase while using the free trial Sendbird subscription. Now that we’ve reached the end of development, we switched to a new Sendbird account with a different email and App ID.

On the mobile side (React Native Android), we’ve already:

  1. Updated the App ID to the new one and performed the necessary cleanup.
  2. Added the existing Firebase Service JSON file.
  3. Tested chat push notifications from the Sendbird Dashboard (working fine).

The issue is: incoming calls no longer arrive with the new App ID. Even in the foreground, FCM doesn’t receive any incoming call notifications. The only time FCM notifications and onRinging are triggered is when both caller and callee hit .dial() at the same time.

Has anyone experienced this issue or know what might be causing it?

[SDK Version]
“@sendbird/calls-react-native”: “^1.1.8”

[Reproduction Steps]
index.js

// Foreground
onMessage(messaging, async message => {
  try {
    console.log('[FCM] FG message:', JSON.stringify(message?.data));
    const handled = SendbirdCalls.android_handleFirebaseMessageData(
      message?.data,
    );
    console.log(
      '[Sendbird] android_handleFirebaseMessageData handled (FG):',
      handled,
      message?.data,
    );
  } catch (err) {
    console.error('[FCM] FG handler error:', err);
  }
});

[Frequency]
Always

[Current impact]
Development of this feature is blocked.