Can’t receive push messages while chatting, but sending test push via dashboard can be successful.
Hello, @Xian_You Welcome to the Sendbird Community!
Can you please dm me your application_id?
id is FDB99796-40F9-46B0-9ACE-2086FC72F26C
I have the same issue. Why it is not working? I can receive the message through the push notification tester, but when I send the message from the channel not receive any push notification.
Could you please check your notification preferences using the below endpoint.
This is the result. Do you see any issue with any settings here? Currently, I can’t receive a push notification when someone sends a message to me.
I did try "the push notification tester: tool, and it’s working, but the regular messages are not received.
Hi @Chinmaya_Gupta. I’m having the same issue. Test push notifications via FCM are working fine. However, when sending an actual message through the app, no push notifications are triggered. Am I missing any configuration on the app?
Hi @Mauricio. Could you please check your dashboard settings?
In Dashboard> Select your app>Settings>Push Notification> Push notifications for multi-device users, Send to devices both offline and online should be selected. If it is not selected, please select it and try again.
That fixed it. Thank you!
I did the above but I’m still not receiving push notifications for chats on android