Not receiving push notifications, but sending test push via dashboard can be successful

Can’t receive push messages while chatting, but sending test push via dashboard can be successful.

Hello, @Xian_You Welcome to the Sendbird Community!

Can you please dm me your application_id?

id is FDB99796-40F9-46B0-9ACE-2086FC72F26C

I have the same issue. Why it is not working? I can receive the message through the push notification tester, but when I send the message from the channel not receive any push notification.


Could you please check your notification preferences using the below endpoint.

Screenshot 2022-11-17 at 1.56.30 pm

This is the result. Do you see any issue with any settings here? Currently, I can’t receive a push notification when someone sends a message to me.

I did try "the push notification tester: tool, and it’s working, but the regular messages are not received.

Hi @Chinmaya_Gupta. I’m having the same issue. Test push notifications via FCM are working fine. However, when sending an actual message through the app, no push notifications are triggered. Am I missing any configuration on the app?

Hi @Mauricio. Could you please check your dashboard settings?
In Dashboard> Select your app>Settings>Push Notification> Push notifications for multi-device users, Send to devices both offline and online should be selected. If it is not selected, please select it and try again.

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That fixed it. Thank you!

I did the above but I’m still not receiving push notifications for chats on android