Hi! I would like to know if is there any Sendbird Desk API endpoint to post messages in conversations between agents and customers in Desk tickets.
I know that I can list all messages using GET https://desk-api {application_id}.sendbird.com/platform/v1/chat_messages but I’m not finding any POST method available.
Thanks in advance.
Hi @Diogo_Goncalves, I am cross-posting the response from our support case here.
You can post messages to the ticket’s chat channel by using the Chat service platform API. You will need to find the ticket’s channel URL, which can be found by viewing the ticket: Ticket | Desk Platform API | Sendbird Docs
After you find the channel URL, you will send the message as you usually would using the Chat service platform API: Send a message | Chat Platform API | Sendbird Docs
