I’m having trouble opening a video file that was uploaded from the same device.
- Open group chat
- Send a video. Wait until it’s sent.
- Try to open it.
Expected
- A pop up asking the user for a suitable app to open the video is displayed
Actual
- A Toast saying ‘Couldn’t open File’ is displayed.
This use to work in the past, so I’m wondering what has changed.
Also, the video can be played in other conversation participants devices, just not from the sender’s device.
About the app
- compileSdk 31
- targetSdk 30
- Pixel 2. Android 11.
- SendBird Chat Sdk 3.0.168
- SendBird UiKit Sdk 2.1.6
Logs
adb logcat | grep SB
from the flow described above
08-10 13:12:24.053 10618 10618 I SBUIKIT : [13:12:24.053 ChannelViewModel:onResume():360] ++ channel.getMyMemberState() : JOINED
08-10 13:12:24.054 10618 10618 D SBUIKIT : [13:12:24.053 ChannelViewModel:requestChangeLogs():458] ++ change logs channel url = sendbird_group_channel_105003751_07bd9e3ff44859b95e50930666e1f9f2ce0713b0, lastSyncTs = 1628593920306, hasNext=false
08-10 13:12:24.199 10618 16293 D SBUIKIT : [13:12:24.198 FileInfo$1:call():185] ==============================================================================
08-10 13:12:24.199 10618 16293 D SBUIKIT : [13:12:24.199 FileInfo$1:call():186] ++ FILE PATH : /data/user/0/com.example.android.myapp/cache/Temp_2145265977.mp4
08-10 13:12:24.199 10618 16293 D SBUIKIT : [13:12:24.199 FileInfo$1:call():187] ++ SIZE : 2109765
08-10 13:12:24.200 10618 16293 D SBUIKIT : [13:12:24.199 FileInfo$1:call():188] ++ MIMETYPE : video/mp4
08-10 13:12:24.200 10618 16293 D SBUIKIT : [13:12:24.200 FileInfo$1:call():189] ++ NAME : VID-20210712-WA0006.mp4
08-10 13:12:24.200 10618 16293 D SBUIKIT : [13:12:24.200 FileInfo$1:call():190] ++ THUMBNAIL PATH : /data/user/0/com.example.android.myapp/cache/Temp_2145265977.mp4
08-10 13:12:24.200 10618 16293 D SBUIKIT : [13:12:24.200 FileInfo$1:call():191] ++ THUMBNAIL HEIGHT : 330
08-10 13:12:24.201 10618 16293 D SBUIKIT : [13:12:24.201 FileInfo$1:call():192] ++ THUMBNAIL HEIGHT : 600
08-10 13:12:24.201 10618 16293 D SBUIKIT : [13:12:24.201 FileInfo$1:call():193] ==============================================================================
08-10 13:12:24.204 10618 10618 I SBUIKIT : [13:12:24.204 ChannelViewModel:sendFileMessage():528] ++ request send file message : FileMessageParams{mFileUrlOrFile=/data/user/0/com.example.android.myapp/cache/Temp_2145265977.mp4, mFileName='VID-20210712-WA0006.mp4', mMimeType='video/mp4', mFileSize=2109765, mThumbnailSizes=[ThumbnailSize{mMaxWidth=330, mMaxHeight=600}, ThumbnailSize{mMaxWidth=165, mMaxHeight=300}], mData='null', mCustomType='null', mMentionType=USERS, mMentionedUserIds=null, mPushNotificationDeliveryOption=null, mMetaArrays=null, parentMessageId=0, appleCriticalAlertOptions=null}
08-10 13:12:24.209 10618 10618 D SBUIKIT : [13:12:24.209 ChannelFragment:lambda$initMessageList$15$ChannelFragment():498] ++ result messageList size : 9
08-10 13:12:24.212 10618 10618 D SBUIKIT : [13:12:24.212 ChannelFragment:lambda$initMessageList$13$ChannelFragment():478] ++ a new message requested : BaseMessage{mReqId='1628592715945', mMessage='', mMessageId=0, isSentFromThread='false', parentMessageId='0', mChannelUrl='sendbird_group_channel_105003751_07bd9e3ff44859b95e50930666e1f9f2ce0713b0', channelType='GROUP', mData='', mCustomType='', mCreatedAt=1628593944205, mUpdatedAt=0, mMentionType=USERS, mMentionedUserIds=[], mMentionedUsers=[], mMetaArrays=[], mIsGlobalBlocked=false, mErrorCode=0, mIsSilent=false, forceUpdateLastMessage=false, reactionList=[], sendingStatus=PENDING, messageSurvivalSeconds=-1, parentMessageText=null, threadInfo=ThreadInfo{mostRepliedUsers=[], lastRepliedAt=0, replyCount=0, updatedAt=0}, mSender=User{mUserId='2b79b253-297d-487d-97a9-bd736d0aa30a', mNickname='Mr. Rober Estivi', mProfileUrl='', mFriendDiscoveryKey='null', mFriendName='null', mMetaData={}, mConnectionStatus=NON_AVAILABLE, mLastSeenAt=0, mIsActive=true, mPreferredLanguages=[]}
08-10 13:12:24.212 10618 10618 D SBUIKIT : Sender{mIsBlockedByMe=falserole=NONE}, ogMetaData=null, isOpMsg=false}
08-10 13:12:24.212 10618 10618 D SBUIKIT : FileMessage{, mUrl='', mName='VID-20210712-WA0006.mp4', mSize=2109765, mType='video/mp4', mThumbnails=[Thumbnail{mMaxWidth=330, mMaxHeight=600, mRealWidth=-1, mRealHeight=-1, mUrl='', mRequireAuth=false}, Thumbnail{mMaxWidth=165, mMaxHeight=300, mRealWidth=-1, mRealHeight=-1, mUrl='', mRequireAuth=false}], mRequireAuth=false}, hasNext=false
08-10 13:12:24.219 10618 10618 D SBUIKIT : [13:12:24.218 ViewUtils:drawThumbnail():222] -- will load thumbnail url : /data/user/0/com.example.android.myapp/cache/Temp_2145265977.mp4
08-10 13:12:24.809 10618 10618 D SBUIKIT : [13:12:24.808 ChannelViewModel:requestChangeLogs():458] ++ change logs channel url = sendbird_group_channel_105003751_07bd9e3ff44859b95e50930666e1f9f2ce0713b0, lastSyncTs = 1628593920306, hasNext=false
08-10 13:12:24.989 10618 16314 I SBUIKIT : [13:12:24.989 ChannelViewModel$3:onResult():470] ++ channel message change logs result >> deleted message size : 0, current message size : 7, added message size : 0
08-10 13:12:24.990 10618 16314 I SBUIKIT : [13:12:24.989 ChannelViewModel$3:onResult():477] ++ updated Message size : 0
08-10 13:12:24.990 10618 16314 I SBUIKIT : [13:12:24.990 ChannelViewModel$3:onResult():482] ++ merged message size : 7
08-10 13:12:25.451 10618 16321 I SBUIKIT : [13:12:25.451 ChannelViewModel$3:onResult():470] ++ channel message change logs result >> deleted message size : 0, current message size : 7, added message size : 0
08-10 13:12:25.452 10618 16321 I SBUIKIT : [13:12:25.451 ChannelViewModel$3:onResult():477] ++ updated Message size : 0
08-10 13:12:25.452 10618 16321 I SBUIKIT : [13:12:25.452 ChannelViewModel$3:onResult():482] ++ merged message size : 7
08-10 13:12:26.720 10618 10618 I SBUIKIT : [13:12:26.720 ChannelViewModel$2:onChannelChanged():269] >> ChannelFragnemt::onChannelChanged()
08-10 13:12:26.734 10618 10618 I SBUIKIT : [13:12:26.733 ChannelViewModel:lambda$sendFileMessage$3$ChannelViewModel():543] ++ sent message : BaseMessage{mReqId='1628592715945', mMessage='VID-20210712-WA0006.mp4', mMessageId=1170067526, isSentFromThread='false', parentMessageId='0', mChannelUrl='sendbird_group_channel_105003751_07bd9e3ff44859b95e50930666e1f9f2ce0713b0', channelType='GROUP', mData='', mCustomType='', mCreatedAt=1628593947650, mUpdatedAt=0, mMentionType=USERS, mMentionedUserIds=[], mMentionedUsers=[], mMetaArrays=[], mIsGlobalBlocked=false, mErrorCode=0, mIsSilent=false, forceUpdateLastMessage=false, reactionList=[], sendingStatus=SUCCEEDED, messageSurvivalSeconds=-1, parentMessageText=null, threadInfo=ThreadInfo{mostRepliedUsers=[], lastRepliedAt=0, replyCount=0, updatedAt=0}, mSender=User{mUserId='2b79b253-297d-487d-97a9-bd736d0aa30a', mNickname='Video test', mProfileUrl='', mFriendDiscoveryKey='null', mFriendName='null', mMetaData={}, mConnectionStatus=NON_AVAILABLE, mLastSeenAt=0, mIsActive=true, mPreferredLanguages=null}
08-10 13:12:26.734 10618 10618 I SBUIKIT : Sender{mIsBlockedByMe=falserole=NONE}, ogMetaData=null, isOpMsg=false}
08-10 13:12:26.734 10618 10618 I SBUIKIT : FileMessage{, mUrl='https://file-eu-1.sendbird.com/26cdd5a3579049bfb9d6ecbc9342cd87.mp4', mName='VID-20210712-WA0006.mp4', mSize=2109765, mType='video/mp4', mThumbnails=[], mRequireAuth=true}
08-10 13:12:26.734 10618 10618 D SBUIKIT : [13:12:26.734 FileInfo:clear():238] >> FileInfo::clear()
08-10 13:12:26.739 10618 10618 D SBUIKIT : [13:12:26.738 FileInfo:clear():243] -- file delete=true, path=/data/user/0/com.example.android.myapp/cache/Temp_2145265977.mp4
08-10 13:12:26.745 10618 10618 D SBUIKIT : [13:12:26.744 ChannelFragment:lambda$initMessageList$15$ChannelFragment():498] ++ result messageList size : 9
08-10 13:12:26.750 10618 10618 D SBUIKIT : [13:12:26.749 ChannelFragment:lambda$initMessageList$13$ChannelFragment():478] ++ a new message requested : BaseMessage{mReqId='1628592715945', mMessage='VID-20210712-WA0006.mp4', mMessageId=1170067526, isSentFromThread='false', parentMessageId='0', mChannelUrl='sendbird_group_channel_105003751_07bd9e3ff44859b95e50930666e1f9f2ce0713b0', channelType='GROUP', mData='', mCustomType='', mCreatedAt=1628593947650, mUpdatedAt=0, mMentionType=USERS, mMentionedUserIds=[], mMentionedUsers=[], mMetaArrays=[], mIsGlobalBlocked=false, mErrorCode=0, mIsSilent=false, forceUpdateLastMessage=false, reactionList=[], sendingStatus=SUCCEEDED, messageSurvivalSeconds=-1, parentMessageText=null, threadInfo=ThreadInfo{mostRepliedUsers=[], lastRepliedAt=0, replyCount=0, updatedAt=0}, mSender=User{mUserId='2b79b253-297d-487d-97a9-bd736d0aa30a', mNickname='Mr. Rober Estivi', mProfileUrl='', mFriendDiscoveryKey='null', mFriendName='null', mMetaData={}, mConnectionStatus=NON_AVAILABLE, mLastSeenAt=0, mIsActive=true, mPreferredLanguages=null}
08-10 13:12:26.750 10618 10618 D SBUIKIT : Sender{mIsBlockedByMe=falserole=NONE}, ogMetaData=null, isOpMsg=false}
08-10 13:12:26.750 10618 10618 D SBUIKIT : FileMessage{, mUrl='https://file-eu-1.sendbird.com/26cdd5a3579049bfb9d6ecbc9342cd87.mp4', mName='VID-20210712-WA0006.mp4', mSize=2109765, mType='video/mp4', mThumbnails=[], mRequireAuth=true}, hasNext=false
08-10 13:12:26.765 10618 10618 D SBUIKIT : [13:12:26.765 ViewUtils:drawThumbnail():222] -- will load thumbnail url : /data/user/0/com.example.android.myapp/cache/Temp_2145265977.mp4
08-10 13:12:26.789 10618 10618 D SBUIKIT : [13:12:26.788 ViewUtils:drawThumbnail():222] -- will load thumbnail url : /data/user/0/com.example.android.myapp/cache/Temp_2145265977.mp4
08-10 13:12:26.912 10618 10618 I SBUIKIT : [13:12:26.912 ChannelViewModel$2:onReadReceiptUpdated():238] >> ChannelFragnemt::onReadReceiptUpdated()
08-10 13:12:26.923 10618 10618 D SBUIKIT : [13:12:26.922 ChannelFragment:lambda$initMessageList$15$ChannelFragment():498] ++ result messageList size : 9
08-10 13:12:26.959 10618 10618 D SBUIKIT : [13:12:26.959 ViewUtils:drawThumbnail():222] -- will load thumbnail url : /data/user/0/com.example.android.myapp/cache/Temp_2145265977.mp4
08-10 13:12:28.960 10618 10618 D SBUIKIT : [13:12:28.960 ChannelFragment:onItemClick():981] ++ ChannelFragment::onItemClicked()
08-10 13:12:28.961 10618 10618 D SBUIKIT : [13:12:28.961 FileDownloader:downloadFile():103] ++ request download file url=https://file-eu-1.sendbird.com/26cdd5a3579049bfb9d6ecbc9342cd87.mp4?auth=LONG_TOKEN
08-10 13:12:28.961 10618 10618 D SBUIKIT : [13:12:28.961 FileDownloader:downloadFile():104] ++ isDownloading=false
08-10 13:12:30.403 10618 10618 D SBUIKIT : [13:12:30.402 FileDownloader$1:onResultForUiThread():122] ++ file download Complete file path : /data/user/0/com.example.android.myapp/cache/Downloaded_file_SOME_NAME_SUFFIX.mp4
08-10 13:12:30.406 10618 10618 E SBUIKIT : [13:12:30.406 ChannelFragment$6:onResultForUiThread():968] SendBirdException{code=800220, message=Failed to find configured root that contains /data/data/com.example.android.myapp/cache/Downloaded_file_SOME_NAME_SUFFIX.mp4}
08-10 13:12:30.406 10618 10618 E SBUIKIT : at com.sendbird.uikit.tasks.JobResultTask$1.call(JobResultTask.java:26)
08-10 13:12:30.406 10618 10618 E SBUIKIT : at com.sendbird.uikit.tasks.JobTask.lambda$getCallable$0$JobTask(JobTask.java:13)
08-10 13:12:30.406 10618 10618 E SBUIKIT : at com.sendbird.uikit.tasks.JobTask$$ExternalSyntheticLambda0.call(Unknown Source:2)
08-10 13:12:30.406 10618 10618 E SBUIKIT : at java.util.concurrent.FutureTask.run(FutureTask.java:266)
08-10 13:12:30.406 10618 10618 E SBUIKIT : at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
08-10 13:12:30.406 10618 10618 E SBUIKIT : at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
08-10 13:12:30.406 10618 10618 E SBUIKIT : at java.lang.Thread.run(Thread.java:923)