We are using Sendbird for Chat in our Android application. One of our clients complained that he received an error on while trying to send a message. Error that he received was this:
Send failed with error 800180: Command received no ack.
I just wanted to check, was this just some temporary error or maybe something connected with user’s account? I have tested, and sending messages works fine.
Hello, @Viki and welcome to the community!
This is a minor error and it happens when the connection is poor or intermittent.
The socket is waiting for the server to acknowledge the last command sent.
To provide a good experience in relation to connections, remember to implement a connection handler:
In case of disconnection, Sendbird SDK will trigger these functions so you can inform you customers. As well when the connection is restored.
Thanks a lot for the answer!