Tickets endpoint return ticket that does not exists

Sendbird Desk
,
1

Hi,

I have a weird issue with the ‘/platform/v1/tickets?sendbird_id=’ endpoint using the userid filter.
When I retrieve a list of the user’s tickets I get a ticket that doesn’t exist!
When I try to post a message to this ticket I get the following:

code:400201
error:true
message:’“Channel” not found.’

How can this happen?

/Simon

2

Sorry to see this happening @simonb
Can you please send me a private message with your Sendbird application ID and the ticket with the conflict please? Thanks!

3

Same issue here. Same endpoint and usage.

It happens with multiple tickets.
It does not shows on dashboard either.

4

Moving to private messaging for asking application ID and test.