Our team is eager to leverage quick replies within proactive chats and wondering why this isn’t an option since agents can also copy/paste a message into the initial message. I understand once the customer responds, the chat gets converted into a ticket, where an Agent can use quick replies.
Hi @Rita_Martinez and welcome to the community!
Can you please provide more details about how that’s not an option?
You can find a video tutorial about Proactive Chats here:
And if more information is needed about Quick Replies, please check here: