[Problem]
When user chats with a Desk agent (user is using the React UI Kit), and agent performs some actions on a ticket which result in an admin message sent to the user (like the one above), the data attribute contains too much “internal” info.
Things like:
Full groups definition with description and such
"group":
{
"id": 7946,
"name": "Default team",
"key": null,
"project": 7598,
"createdAt": "2024-07-08T07:18:24.202702Z",
"createdBy": null,
"description": "Agents are added to this team as default. You can assign agents to other teams.",
"memberCount": 0
},
I’m not sure why we need the ticket object at all as a payload in this case.
[Reproduction Steps]
Example message object:
{
"_iid": "su-4022773b-feee-4a1a-b2da-yyyyyyy",
"channelType": "group",
"messageType": "admin",
"mentionType": "users",
"mentionedUsers":
[],
"mentionedUserIds":
[],
"metaArrays":
[],
"extendedMessage":
{},
"createdAt": 1724746186984,
"updatedAt": 0,
"channelUrl": "sendbird_group_channel_ZZZZZ",
"data":
{
"type": "SYSTEM_MESSAGE_TICKET_GROUP_TRANSFERRED_BY_AGENT",
"ticket":
{
"id": 4535185,
"project": 0000,
"channelName": "New Chat",
"createdAt": "2024-08-22T13:10:41.711891Z",
"channelUrl": "sendbird_group_channel_265144736_ZZZZZ",
"closedAt": null,
"issuedAt": "2024-08-22T13:10:44.413767Z",
"durationTime": null,
"pendingTime": null,
"conversationTime": null,
"customer":
{
"id": 1319019,
"sendbirdId": "XXXXX-306a-44f3-aba3-YYYYY",
"project": 7598,
"createdAt": "2024-07-16T11:33:13.866057Z",
"displayName": "XXXXX",
"channelType": "SENDBIRD",
"photoThumbnailUrl": "",
"customFields": [],
"isDeactivated": false,
"hideTicketsBefore": null
},
"status": "UNASSIGNED",
"closeStatus": "NOT_CLOSED",
"recentAssignment": null,
"closeComment": null,
"info": null,
"messageCount": 4,
"lastMessage": "The ticket is transferred from Default team to the Agents team by the platform API.",
"lastMessageSender": "PLATFORM",
"lastMessageAt": "2024-08-27T08:07:58.291000Z",
"lastUserMessageSender": "CUSTOMER",
"lastUserMessageAt": "2024-08-22T13:10:44.074000Z",
"lastMessageMembers": "[]",
"updatedAt": "2024-08-27T08:07:58.402003Z",
"lastMessageIsRemoved": false,
"lastMessagePayload": null,
"firstAssignmentToCloseTime": null,
"isWip": false,
"wipUpdatedAt": null,
"channelType": "SENDBIRD",
"ticketType": "CUSTOMER_CHAT",
"facebookPage": null,
"twitterUser": null,
"data": "{}",
"lastSeenAt": 0,
"group":
{
"id": 7946,
"name": "Default team",
"key": null,
"project": 7598,
"createdAt": "2024-07-08T07:18:24.202702Z",
"createdBy": null,
"description": "Agents are added to this team as default. You can assign agents to other teams.",
"memberCount": 0
},
"customFields":[],
"customerSatisfactionScore": null,
"customerSatisfactionComment": null,
"priority": "MEDIUM",
"priorityValue": 20,
"instagramUser": null,
"nexmoAccount": null,
"firstResponseTime": null,
"status2": "PENDING",
"relatedChannels": null,
"tags":[],
"lastAssignedAgentId": null,
"appointedAgent": null,
"excludedFromClosing": false,
"excludedFromClosingAt": null,
"excludedFromClosingBy": null,
"sendbirdAppId": "XXXXX-D94B-42E6-A08F-YYYYYYYY",
"calls":[]
}
},
"customType": "SENDBIRD_DESK_ADMIN_MESSAGE_CUSTOM_TYPE",
"mentionedMessageTemplate": "",
"parentMessage": null,
"silent": true,
"isOperatorMessage": false,
"threadInfo": null,
"reactions":[],
"appleCriticalAlertOptions": null,
"scheduledInfo": null,
"suggestedReplies": null,
"myFeedback": null,
"myFeedbackStatus": "NOT_APPLICABLE",
"messageForm": null,
"_isContinuousMessages": false,
"_scheduledStatus": null,
"messageId": 8352090763,
"parentMessageId": 0,
"ogMetaData": null,
"translations":{},
"message": "The ticket is transferred from Agents to the Default team team by Guy Guy."
}
[Current impact]
- Might leak internal data
- Huge payload size over the network
