An organization administrator can invite his/her team members to this organization but, not all of the users are able to login to Sendbird Dashboard
This problem usually occurs when the user enters the dashboard with Sign Up instead of an invitation link. Without an invitation, the user can’t join the organization because of security reasons and they will create a different organization by signing up on the dashboard.
In that case, please ask the user to login to the account again then delete the account following steps:
- Have the user login into Sendbird Dashboard and go to Account Setting > Security (Dashboard | Sendbird 13)
- Have the user deletes his/her account
- Organization Owner/Admin can now invite the user into the organization.
- Have the user accept the invitation
Note: The invitation link is valid for only two days and if the recipient inbox is full, the email gets bounced back.
If this was not successful, please let the administrator file a ticket to us. We will be happy to assist you move the account to the target organization.
