Hi. Just wanted to ask where we can retrieve the reports for CSAT data given by users? We tried generating a CSAT report but only the star ratings was available (no comments) and no data was included even if there are some CSAT feedback provided.
Welcome to the Sendbird community!
We have a CSAT score and a comment in the ticket information. If you take the tickets through the Platform API and clean them up on your servers, you should be able to get the information you need.
- Retrieve tickets. A ticket. contains customer information, CSAT score, and CSAT comment.
- Transform and extract the data as you want.
Reference: Ticket | Desk Platform API | Sendbird Docs
Let me know if this helps.